Shipping & Returns

RETURNS POLICY

We guarantee all our items are as described. All vintage items are previously loved and thus are sold as such i.e. most often with some signs of use.

At LeKrazyHorse we want you to be happy with your purchase and so we include details of any wear and tear or blemishes in our product descriptions so that you can buy with confidence.

We are confident that you will be happy with your purchase but if for any reason you are not then please email us within 14 days of receiving your item to discuss a refund or exchange. It is necessary to contact us before returning an item and please note that shipping fees are not included in refunds.

Refunds will only be made for items returned to us in the condition in which they were purchased.

 

SHIPPING POLICY

We ship worldwide and we guarantee to despatch orders within 3 business days. Please ensure that your account address is your correct postal address when you checkout as this is the address we ship to. 

Estimated shipping times:

  • Europe: 3 to 5 days
  • US: 3 to 20 days
  • Worldwide: 3 to 20 days

Please note that these are guidelines and shipping times can occasionally be longer, for example if parcels are held at customs, or during peak traffic periods such as Christmas, Black Friday, Thanksgiving etc.

Service Providers:

We use a number of Danish courier services according to the destination, size and content of the parcels we send. For peace of mind, all our parcels are shipped with tracking and insurance. 

Combined shipping:

If you wish to purchase multiple items from our shop then please do contact us as a combined shipping cost is usually substantially cheaper than several individual item shipping prices.

Customs:

Please bear in mind we are shipping from Denmark and the customs policies of other countries can sometimes create delays beyond our control in the delivery of your item(s). Also please note that if applicable any customs related duties and taxes are entirely your responsibility and at your cost.

Questions:
If you have further questions on our shipping polices then please don't hesitate to get in touch :)